Customer Relationships

Customers Relationships: The Era of the Transaction is Over

Three quarters of the sales world still operates on the basis oftransactions, not relationships. That is the outdated ‘wham-bam-boom’ model…

Sep 8 2009 / No Comment / Read More »

3 Out Of 7 Ways to Get New Customers Depend On Your Existing/Past Customers

Last evening I had dinner with a group of 26 successful independent consultants. During the meal, each consultant was asked…

Oct 24 2008 / No Comment / Read More »
Referrals

How Do We Go About Seeking Referrals?

The following checklist contains 15 valuable tips that will help you to maximize sales referrals for your business...…

Nov 16 2010 / No Comment / Read More »

Why Are Referrals So Important?

We all use the advice of friends and colleagues, as well as of experts, to guide our buying decisions. We…

Nov 16 2010 / No Comment / Read More »

FEATURED VIDEOS

Customer Loyalty

Why are customers lost?

The first sale involves making promises, while the repeat sale requires keeping...

Nov 16 2010 / No Comment / Read More »
Account Management

It is time to take account reviews out of the dark ages!

Today I witnessed another example of how the revolution in organisational buying...

Nov 24 2010 / No Comment / Read More »
Communicating Results

How To Communicate Your Importance To The Customer Post-Sale?

There must always be a visible link between the supplier’s solutions and...

Nov 16 2010 / No Comment / Read More »
Keeping Promises

Does the salesperson need to be involved after the sale has been won?

With lengthening sales cycles, the salesperson is likely to be under pressure once the deal has been signed...

Nov 16 2010 / No Comment / Read More »

What Exactly Are You Getting Yourself Into?… A Pre-Project Checklist

Sooner or later, the salesperson must move on to the next sale, leaving the promises that have been...

Nov 15 2010 / No Comment / Read More »
Customer Relationships

Customers Relationships: The Era of the Transaction is Over

Three quarters of the sales world still operates on the basis oftransactions, not relationships. That is the outdated...

Sep 8 2009 / No Comment / Read More »

3 Out Of 7 Ways to Get New Customers Depend On Your Existing/Past Customers

Last evening I had dinner with a group of 26 successful independent consultants. During the meal, each consultant...

Oct 24 2008 / No Comment / Read More »

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