The reality is that organizations are increasingly rigorous in evaluating vendors. Purchasing departments in some cases require that a vendor assessment is completed employing a standard template as follows: Buyers tell us, however, they are rarely asked by suppliers about such evaluation procedures. That means suppliers are making assumptions about how they are being evaluated. [...]
It is clear that customer service requires more than vague aspirations or marketing slogans. Take for example companies who make bold promises about their commitment to customer service: ‘High Performance Guaranteed’, ‘It’s All About Customer Service’. Ironically, however, independent vendor research at the height of the boom put customer disaffection at 25%+. Clearly customer service [...]
If you knew the most common mistakes in project delivery, then you could more successfully avoid them, right? Well, with that in mind we pulled together a list from our various conversations with buyers: 1. Loss of scope (parameters not tied down in negotiation). 2. Poor management of expectations. 3. False starts [...]
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